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Copyright Teknicheian Ltd 2024 - Registered in England & Wales No. 12458567
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How can we help you?

Can i obtain some system Hardware training ?

Absolutely!  We can arrange ‘hands-on’ training on your own system tailored to your individual or group requirements

I need some guidance on how to set up my system ?

No problem! We can assist with system configuration & software application training as required to suit your needs

Can you assist with tuning and calibration

Certainly! We can arrange a training session to ‘walk through’ system tuning and calibration 

Can I be trained in how to clean my MS?

Yes! Routine maintenance procedures can be demonstrated in ‘real time’ on your system at your convenience

Can you help me to reset my system?

Affirmative! Assistance can be provided to demonstrate how to clear system errors and perform power shutdown & startup procedures

Can you help us create new methods?

Happy to! We can assist you with method creation, editing & testing

How can we help you?

Can I schedule a PM Service?

Absolutely!  We can arrange Performance Maintenance on a ‘one off basis’ or on a regular service interval to suit your requirements

Can I request a repair visit ?

No problem! We can schedule a repair  visit at your convenience to get your system up and running again

Can you assist with routine maintenance?

Certainly! We can assist with routine service procedures, and can offer guidance in keeping your system in peak condition

Can you assist with cleaning my system?

Yes! We can assist with routine system cleaning and demonstrate how to keep your system on top form

Can you help me to troubleshoot an issue?

Affirmative! We can assist in troubleshooting system faults and errors to keep your system downtime to a minimum

Can you help resolve system contamination?

Happy to! We can assist in removal of system contaminants and advise on best practice to reduce contamination

How can we help you?

Can i have a new system installed ?

Absolutely!  We can arrange installation of a new system from unpacking the pallet through to printing your first test result

Can you relocate a system to a new lab location ?

No problem! If required, we can assist with system testing before & after the move to ensure correct system operation

Can you assist with installation of a used system?

Certainly! We can assist with re-installation of Ex Demo or used systems, and can offer guidance on site services requirements 

Can you add an additional module to my system ?

Yes! If you want to expand the capabilities of an existing system through additional detectors or MS acquisition then we can help

Can you help me to upgrade my PC?

Affirmative! Whether you have a new PC or simply need to refresh your software with a re-installation we can help

Can you decommission a system for us ?

Happy to! We can assist with decommissioning of an old system to free up lab space for a new system or application need